Terms & Conditions
Terms & Conditions of Stay
Reservations & Rates
Reservations are a binding contract between Te Mata Views Resort and the named guest. Bookings are non-transferable — the named guest must occupy the site or unit for the full duration of the stay and is responsible for the behaviour of all occupants and visitors.
In the case of group bookings, one nominated person is responsible for the group's behaviour and any damages incurred.
Rates, minimum stay periods, and conditions are subject to change without notice. Peak rates and minimum stays apply during School Holidays, Public Holidays, and Hawke's Bay events. All rates are per night and include GST. Management reserves the right to correct any pricing errors, whether verbal or written.
Sites and units are allocated at Management's discretion. Management reserves the right to alter allocations or cancel a booking if required.
Payment
A deposit is required to confirm your booking:
• One-night stays: 100% of the total is payable at time of booking.
• Multi-night stays: a deposit equal to one night or 50% of the total stay (whichever is greater) is required.
Bookings are confirmed only once the deposit has been received, and a confirmation email has been issued by us.
The remaining balance is due in full on or before arrival. Our preferred payment method is internet banking:
Kiwi bank 38 9025 0175836 00 — please use your reservation number as the reference.
A 2.5% surcharge applies to payments made by credit card or Visa/Mastercard debit card online.
There is an additional $5 per site per night fee for powered and unpowered site requests.
If you are arriving outside of office hours, the full balance must be paid prior to arrival, and a valid credit or debit card must be provided.
Bond & Identification
A valid photo ID is required at check-in.
A valid credit card must be held on file. If no valid credit card is available — including for bookings made through Expedia or Booking.com with virtual credit cards — a cash bond of $200 is payable at check-in.
A $100 bond will be held on all rooms and refunded following check-out, less any minibar purchases, card fees, or charges for damages or missing items. A $50 fee per key will be charged for any keys not returned at check-out. Please note: if a room cannot be released for the next booking due to spills, bodily fluids, vaping, or smoking, the full cost of a housekeeping deep clean plus one night’s accommodation will be charged to the card on file. No credit will be issued for cancelled units or sites.
Management reserves the right to charge additional costs for damages or cleaning beyond normal use.
Cancellation Policy
Standard bookings (1–2 units/sites):
• Cancellation within 30 days of arrival: 50% of the booking value or one night's rate — whichever is greater.
• Cancellation outside 30 days of arrival: $80 per unit/site cancelled.
Group bookings (3 or more units/sites):
• Cancellation within 42 days of arrival: 100% of the booking value or one night's rate — whichever is greater.
• Cancellation outside 42 days of arrival: $100 per unit/site cancelled.
Non-refundable dates: Bookings from 24 December to 14 January annually, Public Holiday weekends, and during Hawke's Bay events (including the Hawke's Bay Marathon) are strictly non-refundable. No exceptions apply.
Amendments to bookings may be considered at Management's discretion, outside of non-refundable periods. Any amendment that shortens a stay or reduces guest numbers will be treated as a partial cancellation and subject to the relevant cancellation charge.
No refund will be given for early departure or late arrival. The standard cancellation policy applies to all bookings regardless of circumstances, including Covid-related situations.
Check-In & Check-Out
• Check-in: from 2:00 pm
• Check-out: by 10:00 am
Please contact us before arrival if you expect to be delayed. Early check-ins and late check-outs are not available during peak periods.
All visitors must vacate the property by 6:00 pm. Guests failing to comply may incur an additional charge.
Property Rules & Responsibilities
Te Mata Views Resort is privately owned. Management reserves the right to refuse service to any person and to cancel a tenancy for breach of resort rules without refund.
Management will charge the credit card on file for:
• Any damages caused by guests or their visitors.
• Additional cleaning required beyond normal use.
• Any room rendered unsellable on the day of check-out due to bodily fluids, strong odours, vaping, or smoking.
Management accepts no responsibility for the loss of, or damage to, any valuables left on the property.
By completing your reservation, you confirm that you have read, understood, and agree to all of the above terms and conditions. We look forward to welcoming you to Te Mata Views Resort.
Contact Us
For any questions or concerns regarding your stay or these Terms & Conditions, please contact us: