Terms & Conditions
Payment Policy:
Reservations are a contract between Te Mata Views Resort and the person named on the reservation and are not transferable to any other person. The named person must occupy the site or unit for the duration of the contract and is responsible for all occupants and visitors of that site or unit. In the case of group bookings, one person is ultimately responsible for the group's behaviour and any damages. Rates and conditions are subject to change at any time and without notice. Minimum stay periods and peak rates will apply during busy times including School Holidays, Public Holidays and during events held in Hawke's Bay. All rates quoted are per night and include GST. Management observes the right to re-quote any errors in quoted price (including verbal and written quotes). Sites and units are allotted at the discretion of Management, who reserve the right to alter if necessary or cancel a booking at any time if required. A deposit of one night or 50% of the total stay (whichever is larger) is payable to confirm a booking. A deposit of 100% is payable if reservation is only for 1 night. Reservations are only confirmed on our receipt of the deposit and when a confirmation email has been sent by us. The balance of the reservation is payable in full on or before arrival. A 3% fee will apply when paying by credit or Visa/Mastercard debit cards. Our preferred payment method is internet banking: Kiwibank 38 9025 0175836 00. Please use your reservation number as a reference. There is a powered and unpowered site request fee of $5 extra per site per night. Management reserves the right to charge a full night's rate if the room becomes unsellable due to bodily fluids, strong odors, or evidence of vaping or smoking, which render it unsuitable for future guests on the day of check-out. Additionally, any damages caused by the guest or their visitors to our property will be billed to the credit card on file. If you are arriving outside of office, the remaining balance needs to be paid in full prior to arrival.
Cancellation Policy:
Cancellation within 30 days of arrival will result in a loss/charge of 50% of the booking value or one night stay (whichever is greater). Cancellations outside 30 days of arrival will result in a fee of $80 per unit/site cancelled. Cancellation of group bookings (3 units/sites or more) within 42 days of arrival will result in a loss/charge of 100 of the booking value or one night stay (whichever is greater). Cancellations outside 42 days of arrival will result in a fee of $90 per unit/site cancelled. • Exceptions to the above are: Non-refundable dates - 24th December to 14th January annually, Public Holiday weekends and during Hawkes Bay events such as Mission concert etc. • Amendments to bookings may be made at Managements discretion, outside of the non-refundable cancellation date and not including the non-refundable dates above. If an amendment results in the shortening of a stay or a reduction in guest numbers, it will be treated as a cancellation. No refund will be given for arriving after or departing before your booked dates. • The standard cancellation policy now applies to all bookings, irrespective of Covid. • Bond/Cash Payment: • Valid Photo ID is required to check in. • A valid credit card is required on file, or a cash bond of $200 is payable at check in. This applies for any bookings made directly or with Te Mata Views Resort, Expedia or booking.com with virtual credit cards. - No credit will be offered for any cancellation of units/ sites. • Management will charge additional costs for damages and/or additional cleaning required to Te Mata Views Resort property. Any breach of the Resort rules will result in cancellation of tenancy, and NO refund will be given. There is a $5 charge per night, per site on top of the tariff rate for powered and non-powered site request.
Bond/Cash Payment:
A valid photo ID is required at check-in. A valid credit card must be kept on file, or a cash bond of $200 is required at check-in for all bookings made directly or through platforms like Expedia or Booking.com with virtual credit cards. No credit will be offered for cancellations of units/sites. Management reserves the right to charge for any damages or additional cleaning required. Any breach of resort rules may result in cancellation of tenancy without a refund. There is an additional $5 charge per night for powered and non-powered site requests.
Child Policy:
Children aged 1-13 years are classified as children, while infants under 1 year of age stay free of charge. All individuals aged 14 years and older are considered adults.
Check-In Policy:
Arrival Time: after 2pm
Departure Time: by 10am
Please phone prior to arrival if delayed. No early check-ins or late check-outs are permitted at peak times. A credit card will be held, for and any damages or missing items should they occur. This property is privately owned, and management reserves the right to refuse service to anyone. We will not be responsible for guest or visitors of guests or for any loss or damage to any valuables on the property. You are responsible for all your visitors, and all must have vacated the property by 6pm. Otherwise you may be charged an extra fee. By signing this, you agree to all the above terms and all other terms and conditions in all our policies We hope you enjoy your stay with us and look forward to welcoming you again soon.
Contact Us
For any questions or concerns regarding your stay or these Terms & Conditions, please contact us: